When it comes to after-market parts, it pays to look at the big picture. Ramsey Bros Parts Manager Paul Kwaterski runs us through what that looks like.
What are the key differences between genuine and non- genuine parts?
Warranties vary between brands, but let’s take Case IH as an example. When a farmer buys a new Case IH product, the parts are covered by a 12-month warranty so if anything malfunctions during that period, it will be replaced.
One of the main advantages of choosing genuine parts is that they’re precisely engineered by the manufacturer to fit their machine. They’re designed to function flawlessly and fit seamlessly, eliminating any guesswork. This ensures both quality and the right solution from the start. Additionally, we’re more likely to have genuine parts in stock, enabling us to solve your problem quickly and get you back out in the paddock.
In comparison, most alternative parts come with some sort of warranty, but they may not be designed to fit the machine exactly, often requiring modifications. It becomes a choice between superior quality and a certain fit versus the uncertainty of what ‘might’ fit.
The second string to this is that when our authorised technicians install genuine parts under warranty, the cost of our labour is included — something that’s not normally offered with other repairers. Our service technicians have undergone extensive training to ensure they have a sound understanding of the machine and its components, as well as how to correctly install and service them. And we have the backing of manufacturers like Case IH, providing us with a reliable resource to call on in challenging situations.
Are there instances when you recommend non-genuine parts?
For most new machines covered by a warranty, we typically use authentic parts, but there are times when a non-genuine part is called for. This happens when the original manufacturer doesn’t have the part we need, either because the machine is old or the warranty has expired. In these cases, we have reliable suppliers who provide us with good quality non-genuine parts.
Are non-genuine parts cheaper?
It’s a common misunderstanding that might apply to other products, but when it comes to agricultural machinery, non-genuine parts may not always be cheaper. The cost depends on the specific part and its availability, but we always recommend using genuine parts when feasible because they’re designed for the machine and contribute to maintaining top-notch performance.
No matter which part you need, having the right parts and an expert team can significantly improve your operations. We prioritise efficiency and performance on the ground and we’re here to support you.
Learn more at ramseybros.com.au/parts
